WRM first gathered information of existing operational procedures and management systems. This allowed identification of areas which did not conform to the standard, and areas which required improvement.
Based on the findings, WRM developed a framework for High Hedley to operate in accordance with PAS110 which involved:
- Development of core documents including: Quality Management System, Quality Policy, Standard Operating Procedures and HACCP Plan (Hazard analysis and critical control points).
- Establishment of a comprehensive maintenance and monitoring schedule
- Guidance and templates for effective record keeping of complaints, accidents, training and waste inputs.
- Training staff about PAS110 requirements and the AD quality protocol.
Once the system was operational, WRM conducted an internal audit to ensure everything was in place ahead of the external audit.
WRM also supported High Hedley through the application process, submitted the application on their behalf, and attended the audit.